Dear Jong Hyen Sin,
Thank you for testing with Pearson VUE.
We refer to your incident report # 202121208. This is pertaining to your
Cisco 640-802 exam.
We have reviewed your exam file and found no technical issues or errors
with the hardware and software that was used to deliver your exam.
Given we can find no indication the exam performed differently than
intended. We are not issuing a credit for the exam. If you have
additional questions, you are welcome to call and discuss them at your
convenience.
Should you have further enquiry, please contact us again via e-mail or
call us on one of our toll free numbers listed at
http://pearsonvue.com/contact/vuephone/
Thank you,
Sapphire Shama
Customer Service Executive
Pearson-VUE APAC Customer Service
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